FAQs
Nope! We're happy to leave your order at the door. It'll stay cold and safe in our insulated box for up to 4 hours. If you'd prefer someone to be home to receive it, just pop a note in your order and we'll make sure it doesn't get left unattended.
If you are unhappy with your order, please contact us by phone or via the Contact Us form on the website.
We accept Visa and Mastercard through a fully secure, PCI-compliant payment gateway — your card details are encrypted and protected at every step. We will never ask for your payment details via email. If anything ever looks unusual, call us directly on (07) 3398 4373.
Yes — including rare A5 Japanese Wagyu, which is about as good as beef gets. We also carry a range of Australian Wagyu. It's the kind of product you won't find at your local supermarket. Browse the full Wagyu range in our online shop.
All orders are packed in insulated cold boxes with ice gel packs to keep your meat at a safe temperature during transit. Our boxes maintain safe cold temperatures for up to 4 hours, so your order stays fresh and safe even if you're not home when it arrives.
