FAQs
We believe that you should never pay more online than the price per kilogram that you would pay when shopping in-store.
We also want to bring you only the best quality produce, for the best possible price.
Due to seasonal variation in fresh produce, the weight per item can vary. We do estimate very closely the price based on the average weight we expect for that item, but we can not know the final price until we weigh your order in store, prior to pick up or delivery.
So, occasionally, your order may cost a little more than the price estimate, and occasionally it will cost a little less. In those cases, we will either charge your card a small additional fee, or we will refund a small amount to your card.
In either case, it guarantees you will never pay more per kilogram than the quoted price per kilogram in-store.
And that's the way it ought to be.
Log into your account (top right), scroll down to Address Book and select the blue hyperlink to edit and update the address.
Contact us via the Contact Us form and our staff will help you recover your email address.
Click on the [My Account] function at the top right of the page and select the [Forgot Your Password] link under the Login button. You will then be asked to enter your email address and the password will be emailed to you.
Alternatively, if you have filled a cart and can’t remember your password at checkout, click the “I forgot my password’ link under the Members Sign In button.
To check or edit your cart at any time, click on the Cart Checkout function at the top right of all pages, or above and below the shopping list function. You will also find and be able to edit your order in the sidebar of most pages.
Our shopping cart has been created to suit your preferred shopping method for different items. Therefore, for most items you can choose to shop by weight or by piece (unit).
For example, you may want to buy 1 kilogram of beef mince and 10 lamb cutlets. With our cart, you can choose the way you prefer to shop!
To buy in weight, the minimum order is 100 grams. This is shown as [ Â .1 ]
Therefore:
100 grams is 0.1
250 grams 0.25
1kg is 1.0
and so on
To buy per piece, the minimum order is 1 Â [1.0]
1 piece is [ 1.0 ]
2 pieces is [ 2.0 ]
and so on
The minimum order amount for deliveries is $130. Delivery is free.
There is no minimum for pickup orders.
You can buy most items by weight from a minimum of 100 grams.
You can buy most items by individual item from a minimum of 1 unit.
To edit an item in the shopping cart, click on the item listing in the cart. This will open the Product Description Section. Here you can add, edit and update your cart.
To remove an item from the shopping cart, simply click on the X to the right side of the item listing.
If you are unhappy with your order, please contact us by phone or via the Contact Us form on the website.
You should only buy from a merchant who can offer a PCI compliant payment gateway. This will encrypt your data and keep it secure. Carina North Quality Meats provides a PCI compliant payment gateway for all of your transactions
Over 60% of Australians buy online, so it has become a very common experience in most households. When you buy online, you should ensure you deal with a supplier you can trust and who offers a secure payment platform.
Carina North Quality Meats uses a secure payment gateway which encrypts your credit card details. This protects your credit card details from fraud.
Please note, we will never ask you to supply your credit card details via an email. If you ever believe we are asking for your credit card details, please contact the store directly.
No, you do not need to be present for the delivery, since we deliver our orders in cold boxes that can last for up to 4 hours without refrigeration.
We are happy to leave the order at your home or business premises, however, if you request to be present for the delivery, we will not leave it unattended.
We are happy to leave the order at your home or business premises, however, if you request to be present for the delivery, we will not leave it unattended.
We deliver Tuesdays to Fridays, from 12 pm to 4 pm.
Orders received before 9 pm Monday and 9 pm Thursday will be delivered between 12 pm and 4 pm on the following day.
Having problems with your online order? Contact us – we can help you out!
Delivery is free of charge. It is only available for orders over $130.
We deliver to the following suburbs;
Carindale, Carina, Carina Heights, Rochedale, Brisbane, Manly, Lota, South Brisbane, Holland Park, Belmont, Gumdale, Wakerly, Cannon Hill, Seven Hill, Camp Hill, Tarragindi, Coorparoo, Wishart, Mount Gravatt East, Carina North, Murarrie, Morningside, Tingalpa, Bulimba, Norman Park, East Brisbane, Wynnum West, Mansfield, Mansfield BC, Mansfield DC, Mount Gravatt, Upper Mount Gravatt, Hawthorne, Tennyson, Windsor, Kelvin Grove, Birkdale, Archerfield, Lytton, Rochedale South, Manly, Albion, Clayfield, Hendra, Brisbane Market, Thorneside, Wilston, Toowong, Wooloowin, Acacia Ridge, Paddington, Auchenflower, Kuraby, Alexandra Hills, Springwood, Toombul, Lutwyche, Red Hill, Karawatha, Sheldon, Newmarket, Grange, Indooroopilly Centre, Taringa, Sherwood, Graceville East, Ashgrove, Alderley, Wellington Point, Woodridge, Ashgrove West, Slacks Creek, Banyo, Wavell Heights North, Wacol, Thornlands, Herston, Newstead, Bowen Hills, Fortitude Valley BC, Capalaba, Teneriffe, Dutton Park, Buranda, Wooloongabba, Burbank, Salisbury, Salisbury East
We also provide pickup from our shop.
